Build & Co-Manage Your AI-SOC
We build your detection pipeline and co-manage operations with defined SLOs. 24/7 monitoring, triage, and escalation - while you retain control of response.
How AI-SOC operations work
From data ingestion to incident handoff, we manage the detection and triage pipeline while you focus on response and remediation.
Data Ingestion
Logs and telemetry flow into your SIEM
Sentinel, Splunk, or other platforms
Detection
Custom rules and ML models trigger alerts
Sigma rules, correlation, anomaly detection
Triage & Investigation
Automated enrichment and analyst review
Runbooks, threat intel, context gathering
Ticketing
Incidents routed to Jira/ServiceNow
Automated case creation with evidence
Handoff & Response
Your team takes action with our support
We escalate, you contain and remediate
Shared responsibility model
We handle detection engineering and monitoring, while you retain ownership of incident response and remediation.
Covenda Responsibilities
- •24/7 monitoring of detection alerts
- •Initial triage and enrichment
- •False positive tuning
- •Detection rule maintenance
- •Threat intelligence integration
- •Monthly detection coverage reviews
Your Team Responsibilities
- •Incident response and containment
- •Access to systems for investigation
- •Final escalation decisions
- •Remediation and recovery
- •Post-incident reviews
- •Business context and priorities
Defined response SLOs
Clear service level objectives ensure you know when to expect initial triage and escalation to your team.
Response Time Commitments
From alert generation to your team's notification
Works with your existing stack
We integrate with leading SIEM platforms and ticketing systems to fit into your existing workflows.
SIEM Platforms
- • Microsoft Sentinel (Azure)
- • Splunk Enterprise & Cloud
- • Elastic Security
- • Chronicle (Google)
- • AWS Security Lake
Ticketing & ITSM
- • Jira (Cloud & Data Center)
- • ServiceNow
- • PagerDuty
- • Opsgenie
- • Custom webhooks
Communication
- • Slack (dedicated channel)
- • Microsoft Teams
- • Email escalation
- • Phone/SMS (Premium)
- • Custom integrations
Flexible retainer options
Choose the coverage and support level that matches your risk profile and team capacity.
Essential
Business hours (8x5)
Best effort response
Includes:
- Alert monitoring
- Weekly reports
- Email escalation
Best for: Small teams, low-risk environments
Standard
Extended hours (12x7)
Defined response SLOs
Includes:
- Alert monitoring
- Triage & enrichment
- Daily reports
- Phone escalation
- Monthly reviews
Best for: Most organizations
Premium
24/7/365
Guaranteed SLOs with penalties
Includes:
- All Standard features
- On-call phone support
- Dedicated Slack channel
- Quarterly strategy sessions
- Threat hunting
Best for: High-risk, regulated industries
Activate expert monitoring today
Start with a Build engagement to implement detections and automation, then transition to Operate for ongoing co-managed operations.